&nbsp;

Built in Silicon Valley. Proven across the world’s most rapidly digitizing markets. 400M+ identity checks completed.
<br><br>Smile ID is an AI-native identity verification and KYC provider. We block fraud while enabling businesses in rapidly digitizing markets to onboard users at scale, in real time. Since inception we have performed over 400 million identity verifications, serving hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses.
<br><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more. <br><br>Come join us.&nbsp;

Built in Silicon Valley. Proven across the world’s most rapidly digitizing markets. 400M+ identity checks completed.

We proactively take ownership of our actions and responsibilities, and empower our teammates to do the same&nbsp;&nbsp;

We are Owners

We bring out the best in each other, across borders and without bias&nbsp;&nbsp;

We Show Up & Speak Up For Each Other

Together we build innovative, future-proof products that our partners love&nbsp;&nbsp;

We are Builders&nbsp;

We develop secure systems to empower people, protect their privacy and their data&nbsp;&nbsp;

We Protect People&nbsp;

Our Values

<html><head></head><body><div>
<h1>Smile ID</h1>
<div>Built in Silicon Valley. Proven across the world’s most rapidly digitizing markets. 400M+ identity checks completed.&nbsp; Smile ID is an AI-native identity verification and KYC provider. We block fraud while enabling businesses in rapidly digitizing markets to onboard users at scale, in real time. Since inception we have performed over 400 million identity verifications, serving hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses.</div>
<div><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more.&nbsp;</div>
<h3>Come join us.</h3>
</div>
<h2>The Role</h2>
<div>We are looking for a Senior ML/AI Engineer to build and deploy machine learning models and LLMs/VLMs and develop agentic workflows that consume them to automate identity verification. This role reports directly to the Director of ML/AI and offers the opportunity to make a meaningful impact in a rapidly scaling company.&nbsp; This role will be based in North America or Europe.&nbsp;</div>
<div><br>You'll be joining a small, senior team of ML/AI engineers working at the cutting edge of identity verification and AI-powered automation. This is a high-impact role where you'll help shape the direction of our machine learning and AI capabilities; from how we architect and evaluate models through to how we deploy and monitor them in production. We work collaboratively but move fast, and every team member has real ownership over the problems they take on.</div>
<h4>What the role involves</h4>
<div>
<ul>
<li>Train, fine tune, and optimize computer vision models and LLMs/VLMs, and deploy efficiently at scale.</li>
<li>Develop agentic workflows to automate complex tasks like fraud review or document authenticity, synthesize model results and data, and build the next generation of identity verification products</li>
<li>Establish conventions for evaluations, monitoring, and other best practices across LLMs, ML models, and agentic workflows.&nbsp;</li>
</ul>
</div>
<h4>What We’re Looking For</h4>
<h5>Must-have:</h5>
<div>
<ul>
<li>5–8 years of experience in machine learning and/or AI engineering.</li>
<li>Strong computer vision background with experience training, fine-tuning, and deploying models at scale.</li>
<li>Experience building or contributing to agentic/LLM-based workflows.</li>
<li>Comfortable working in a fast-paced startup environment</li>
</ul>
</div>
<h5>Nice to have:</h5>
<div>
<ul>
<li>Proven domain expertise in biometrics, facial recognition, or identity verification.</li>
<li>Experience with VLMs (Vision Language Models).</li>
<li>Familiarity with ML/AI evaluation frameworks and monitoring best practices.</li>
<li>Prior experience establishing team-wide ML/AI conventions or standards.</li>
</ul>
</div>
<h2>Benefits and Compensation&nbsp;</h2>
<div>
<ul>
<li>Competitive salaries&nbsp;</li>
<li>Stock options</li>
<li>Health insurance or stipend (depending on location)</li>
<li>Time-off, study leave, and paid parental leave</li>
<li>Flexibility (we are a remote-friendly company + there is the opportunity to work from one of 4 global offices)</li>
<li>Cool swag and company off-sites (recent locations: Kenya &amp; Rwanda)</li>
<li>By applying for the role you consent to the GDPR Statement</li>
</ul>
&nbsp;</div></body></html>

Senior Engineer, ML/AI

<html><head></head><body><h1>Smile ID is unlocking digital Africa</h1>
<div>Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. We block fraud while enabling the fastest growing businesses across Africa to onboard at scale and in real-time. Since inception we have performed over 250 million identity verifications. We provide services to hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses. &nbsp;</div>
<div><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more.&nbsp;</div>
<div>We are BUILDERS and your day-to-day will involve finding solutions for our clients that PROTECT people and create honest paths to success in Africa’s digital economy. We believe everyone at Smile ID is an OWNER. With this opportunity, you have the autonomy to do your best work and a chance to grow your career at a mission-driven company. &nbsp;Our vision is that it should be easy for anyone to prove their identity online, regardless of the origin of their ID card or IP address.</div>
<div><br>Come join us.</div>
<h2>The Role</h2>
<div>
<div>We are looking for an Account Manager to play a pivotal role in nurturing and expanding relationships with strategically important customers, while ensuring that their needs are met and expectations are exceeded.</div>
<div>&nbsp;</div>
<div>This role reports directly to the Head of Account Management and offers the opportunity to make a meaningful impact in a rapidly scaling company.</div>
<div>&nbsp;</div>
<div>Business English will be the main language for this role, however, French and / or Arabic would be a great benefit to the role holder. &nbsp;</div>
<h3>What the role involves</h3>
<h4>Customer Relationship Management:</h4>
<div>
<ul>
<li>Build and maintain strong, long-lasting relationships with existing customers, understanding their business needs and goals.</li>
<li>Serve as the primary point of contact for key customer accounts, addressing inquiries, resolving issues, and ensuring client satisfaction.</li>
<li>Build multi-threaded relationships across customer organizations, from technical teams to C-suite executives.</li>
<li>Collaborate with Sales Executives &amp; Technical Support Engineers to drive adoption and facilitate a seamless onboarding experience.</li>
</ul>
</div>
<h4>Revenue Growth and Retention:</h4>
<div>
<ul>
<li>Develop and execute account growth strategies to increase revenue and expand Smile ID’s footprint within existing accounts to maximize Partner Lifetime Value.</li>
<li>Proactively identify upsell and cross-sell opportunities based on customer needs and market trends.</li>
<li>Implement retention strategies to reduce churn, improve Net Revenue Retention and maximize customer lifetime value.</li>
</ul>
</div>
<h4>Data-driven Decision Making:</h4>
<ul>
<li>Utilize data and metrics to track account performance, identify areas for improvement, and make informed strategic decisions.</li>
<li>Prepare and deliver regular reports to senior management on account management KPIs and achievements.</li>
</ul>
<h4>Communication and Collaboration:</h4>
<ul>
<li>Collaborate closely with sales, product, and customer success teams to ensure seamless customer onboarding, technical implementation, and ongoing support.</li>
<li>Serve as the voice of the customer, providing structured feedback to inform product development and operational improvements.</li>
<li>Effectively communicate product updates, new features, and industry trends to customers.</li>
</ul>
<h3>What We’re Looking For</h3>
<div>
<ul>
<li>Bachelor's degree in business, marketing, or a related field (Master's degree preferred).</li>
<li>Proven track record of at least 4 years in account management or customer success roles, ideally in B2B SaaS or technology companies.</li>
<li>Experience selling technical products to both technical and business stakeholders.</li>
<li>Exceptional interpersonal, communication, and negotiation skills.</li>
<li>Strong analytical and problem-solving abilities, with a data-driven mindset.</li>
<li>Ability to thrive in a fast-paced, dynamic startup environment.</li>
<li>Background working with African or emerging market customers.</li>
<li>Strong project management and organizational skills, including the ability to work independently and manage multiple priorities in a complex environment.</li>
</ul>
</div>
</div>
<h2>Benefits and Compensation&nbsp;</h2>
<ul>
<li>Competitive salaries</li>
<li>Stock options</li>
<li>Health insurance or stipend (depending on location)</li>
<li>Time-off, study leave, and paid parental leave</li>
<li>Flexibility (we are a remote-friendly company + there is the opportunity to work from one of 4 global offices)</li>
<li>Cool swag and company off-sites (recent locations: Kenya &amp; Rwanda)</li>
</ul></body></html>

Account Manager

<html><head></head><body><h1>Smile ID is unlocking digital Africa</h1>
<div>Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. We block fraud while enabling the fastest growing businesses across Africa to onboard at scale and in real-time. Since inception we have performed over 250 million identity verifications. We provide services to hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses. &nbsp;</div>
<div><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more.&nbsp;</div>
<div>&nbsp;</div>
<div>We are BUILDERS and your day-to-day will involve finding solutions for our clients that PROTECT people and create honest paths to success in Africa’s digital economy. We believe everyone at Smile ID is an OWNER. With this opportunity, you have the autonomy to do your best work and a chance to grow your career at a mission-driven company. &nbsp;Our vision is that it should be easy for anyone to prove their identity online, regardless of the origin of their ID card or IP address.</div>
<div><br>Come join us.</div>
<h2>The Role</h2>
<div>We're looking for a <strong>Senior Enterprise Sales Manager </strong>to join our team. You'll run complex, multi-stakeholder sales cycles with major enterprise accounts, selling digital identity and KYC solutions into financial services and fintech. A senior individual contributor role reporting directly to the CEO.&nbsp; This role can be based in either Kenya or the UAE.&nbsp;</div>
<h3>What the role involves</h3>
<ul>
<li>Own the full sales cycle from prospecting to close on 6-figure deals</li>
<li>Build and maintain C-suite relationships across compliance, risk, and digital transformation</li>
<li>Manage a clean pipeline and forecast accurately</li>
</ul>
<h3>What We’re Looking For</h3>
<ul>
<li>5+ years of B2B enterprise sales in SaaS, fintech, regtech, or financial services</li>
<li>Proven track record in enterprise sales with existing relationships across financial services and fintech</li>
<li>Clear, credible communicator at C-suite level</li>
<li>Self-directed and comfortable operating autonomously</li>
</ul>
<h2>Benefits and Compensation&nbsp;</h2>
<ul>
<li>50/50 OTE, quarterly commission with accelerators, no floor, no cap</li>
<li>Stock options, health insurance stipend, generous leave including parental leave</li>
<li>Remote-friendly; four global offices; annual company off-site</li>
</ul></body></html>

Enterprise Sale Executive

<html><head></head><body><h1>Smile ID is unlocking digital Africa</h1>
<div>Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. We block fraud while enabling the fastest growing businesses across Africa to onboard at scale and in real-time. Since inception we have performed over 250 million identity verifications. We provide services to hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses. &nbsp;</div>
<div><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more.&nbsp;</div>
<div>We are BUILDERS and your day-to-day will involve finding solutions for our clients that PROTECT people and create honest paths to success in Africa’s digital economy. We believe everyone at Smile ID is an OWNER. With this opportunity, you have the autonomy to do your best work and a chance to grow your career at a mission-driven company. &nbsp;Our vision is that it should be easy for anyone to prove their identity online, regardless of the origin of their ID card or IP address.</div>
<div><br>Come join us.</div>
<h2>The Role</h2>
<div>As the Operations Manager, you will be the key architect of the operations systems and processes that fuel our revenue growth. This role involves owning and improving our operations workflows, ensuring world-class data protection and compliance frameworks, and driving efficiencies to minimize "friction-to-revenue."</div>
<div><br>You will own the operational roadmap and be the driving force behind the scalability, security, and efficiency of our commercial operations teams. A crucial aspect of this role is translating high-level regulatory strategy into tangible daily operational realities. This includes acting as the primary compliance engine across the African markets where we operate and maintaining rigorous documentation to uphold our status as a Data Controller.</div>
<div>This role will report to the Head of Operations.&nbsp;</div>
<h3>What the role involves</h3>
<h4>1) Sales Velocity &amp; Enablement (Prospect-to-Close)</h4>
<ul>
<li><strong>The "Zero Friction" Engine:&nbsp;</strong>Continue to optimize the deal desk support workflows that help move a deal from a qualified lead to a signed contract. Your goal is to slash the time spent on administrative "red tape" for the sales team.</li>
<li><strong>Contractual Enablement:</strong> Own the operational side of MSAs, SOWs, and vendor due diligence. You ensure Sales has the templates, automation, and process workflows they need to close deals at pace.</li>
<li><strong>Commercial Guardrails: </strong>Interface with legal and finance to handover the needed commercial boundaries that allows Sales to negotiate with confidence and speed.</li>
</ul>
<h4>2) Team Leadership &amp; Ops BP Support</h4>
<ul>
<li><strong>Mentorship of the Analyst Squad:</strong> Act as a functional lead for our Operations Analysts. Along with the Head of Operations, you will provide the framework, coaching, and oversight they need to succeed in their own assigned tasks supporting various teams across the business.</li>
<li><strong>Standardization of Support: </strong>Own the processes, SOPs, and tools that ensure Operations support feels consistent across the business — the same quality, cadence, and standard regardless of which analyst is responding or which team is asking.</li>
<li><strong>Escalation Point:</strong> Serve as the first point of contact for complex operational hurdles identified by the operations analysts.</li>
</ul>
<h4>3) Compliance, Data Protection &amp; Risk</h4>
<ul>
<li><strong>Data Privacy by Design:</strong> Lead the operational implementation of data protection standards (GDPR/CCPA/SOC2). You ensure that "being compliant" is a seamless, automated part of the customer onboarding and account management process, not a manual checklist.</li>
<li><strong>Audit-Ready Operations:</strong> Maintain the "Source of Truth" for all commercial agreements and compliance records. You ensure that Smile is perpetually ready for internal and external audits without a last-minute scramble.</li>
</ul>
<h4>4) Process Architecture &amp; Tool Strategy</h4>
<ul>
<li><strong>The Architect Mindset:</strong> You don't just "fix" a broken CRM record; you re-engineer the system so the error can't happen again.</li>
<li><strong>Tool Ownership: </strong>Manage and optimize the commercial tech stack (CRM, CLM, and Prospecting tools). You ensure these tools talk to each other so that data flows and that we are efficient.</li>
</ul>
<h3>What We’re Looking For</h3>
<ul>
<li><strong>5+ Years in Operations: </strong>Significant experience in Sales Ops, Commercial Ops, or Legal Ops in a high-growth environment.</li>
<li><strong>People &amp; Team Leadership:</strong> Experience managing or mentoring junior staff. You enjoy seeing others grow and succeed through your guidance.</li>
<li><strong>The "Enablement" Mindset: </strong>You view yourself as a partner to Sales. You find satisfaction in removing blockers and watching "Time-to-Close" drop.</li>
<li><strong>Compliance Fluency: </strong>You understand the "why" behind data protection and can translate it into "how" for a fast-moving Sales team.</li>
<li><strong>Technical Mastery: </strong>You are a "Power User" of CRMs (e.g Salesforce/HubSpot), Customer Support (Zendesk) and data and analytics tools. You think in data, logic flows and automation.</li>
</ul>
<h2>Benefits and Compensation&nbsp;</h2>
<ul>
<li>Competitive salaries</li>
<li>Stock options</li>
<li>Health insurance or stipend (depending on location)</li>
<li>Time-off, study leave, and paid parental leave</li>
<li>Flexibility (we are a remote-friendly company + there is the opportunity to work from one of 4 global offices)</li>
<li>Cool swag and company off-sites (recent locations: Kenya &amp; Rwanda)</li>
</ul></body></html>

Operations Manager

<html><head></head><body><h1>Smile ID is unlocking digital Africa</h1>
<div>Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. We block fraud while enabling the fastest growing businesses across Africa to onboard at scale and in real-time. Since inception we have performed over 250 million identity verifications. We provide services to hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses. &nbsp;</div>
<div><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more.&nbsp;</div>
<div>We are BUILDERS and your day-to-day will involve finding solutions for our clients that PROTECT people and create honest paths to success in Africa’s digital economy. We believe everyone at Smile ID is an OWNER. With this opportunity, you have the autonomy to do your best work and a chance to grow your career at a mission-driven company. &nbsp;Our vision is that it should be easy for anyone to prove their identity online, regardless of the origin of their ID card or IP address.</div>
<div><br>Come join us.</div>
<h2>The Role</h2>
<div>We're looking for a <strong>Senior Enterprise Sales Manager</strong> to own our growth in the Philippines. You'll run complex, multi-stakeholder sales cycles with major enterprise accounts, selling digital identity and KYC solutions into financial services and fintech. A senior individual contributor role reporting directly to the CEO.</div>
<h3>What the role involves</h3>
<ul>
<li>Own the full sales cycle from prospecting to close on 6-figure deals</li>
<li>Build and maintain C-suite relationships across compliance, risk, and digital transformation</li>
<li>Manage a clean pipeline and forecast accurately</li>
</ul>
<h3>What We’re Looking For</h3>
<ul>
<li>5+ years of B2B enterprise sales in SaaS, fintech, regtech, or financial services</li>
<li>Proven track record in the Philippine enterprise market with existing relationships</li>
<li>Working knowledge of BSP (Bangko Sentral ng Pilipinas) regulations and the Data Privacy Act</li>
<li>Clear, credible communicator at C-suite level</li>
<li>Self-directed and comfortable operating autonomously</li>
</ul>
<h2>Benefits and Compensation&nbsp;</h2>
<ul>
<li>50/50 OTE, quarterly commission with accelerators, no floor, no cap</li>
<li>Stock options, health insurance stipend, generous leave including parental leave</li>
<li>Remote-friendly; four global offices; annual company off-site</li>
</ul></body></html>

Enterprise Sale Executive (Philippines)

<html><head></head><body><h1>Smile ID is unlocking digital Africa</h1>
<div>Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. We block fraud while enabling the fastest growing businesses across Africa to onboard at scale and in real-time. Since inception we have performed over 250 million identity verifications. We provide services to hundreds of clients including leading banks, payments providers, lenders, and shared economy businesses. &nbsp;</div>
<div><br>Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. We are backed by leading global investors, including Norsken22, Costanoa, and many more.&nbsp;</div>
<div>We are BUILDERS and your day-to-day will involve finding solutions for our clients that PROTECT people and create honest paths to success in Africa’s digital economy. We believe everyone at Smile ID is an OWNER. With this opportunity, you have the autonomy to do your best work and a chance to grow your career at a mission-driven company. &nbsp;Our vision is that it should be easy for anyone to prove their identity online, regardless of the origin of their ID card or IP address.</div>
<div><br>Come join us.</div>
<h2>The Role</h2>
<div>
<div>As an <strong>Operations Analyst</strong>, you'll be the analytical backbone of our operations team, supporting commercial contract management, compliance and regulatory compliance and cross-functional operational initiatives. This role requires someone who can bring a ‘business partner mindset’ to seamlessly blend data analysis with hands-on operational support, working across commercial contracts, enterprise tools support, and process optimization. You'll be instrumental in ensuring our operations scale efficiently while maintaining compliance and delivering insights that drive strategic decisions.</div>
<div>&nbsp;</div>
<div>This is a chance to make a big impact in a growth stage company. This role reports directly to the Head of Operations.</div>
</div>
<h3>What the role involves</h3>
<h4>Commercial Operational Support:</h4>
<ul>
<li>Manage contract lifecycle (review, execution, renewal).</li>
<li>Analyze contract terms for risks and improvements. Support negotiations with documentation. Generate performance and compliance reports.</li>
<li>Draft, review, and update commercial agreements (MSAs, SOWs, vendor contracts, due diligence forms) ensuring contract and policy compliance.</li>
<li>Maintain contract databases and manage approval workflows ensuring compliance with internal policies, external regulatory and legal requirements.&nbsp;</li>
</ul>
<h4>Customer Relationship Management:</h4>
<ul>
<li>Support customer lifecycle management ensuring a seamless experience from onboarding through offboarding.</li>
<li>Implement strategies and processes to optimise customer engagement, retention, and satisfaction throughout the lifecycle.</li>
<li>Maintaining records of customer information, agreements, and related documentation and keeping our CRM up to date.</li>
</ul>
<h4>Data Analysis and Reporting:</h4>
<ul>
<li>Gather, analyse, and present data related to partner operations, identifying trends and insights.</li>
<li>Analyze operational data to identify trends, inefficiencies, and improvement opportunities</li>
<li>Develop and manage operational dashboards for diverse stakeholders.</li>
<li>Generate comprehensive monthly and quarterly operations reports for the leadership team.</li>
<li>Conduct regular data audits to uphold data accuracy and integrity.</li>
</ul>
<h4>Process Improvement:</h4>
<ul>
<li>Continuously analyse current operational workflows and identify opportunities for efficiency gains.</li>
<li>Support cross-functional process improvement initiatives</li>
<li>Assist with special projects and operational initiatives as assigned</li>
</ul>
<h4>Cross-functional Collaboration:</h4>
<ul>
<li>Collaborate closely with internal teams such as Commercial, Product, Finance and Account Management support alignment on partner needs and company objectives.</li>
<li>Contribute to cross-functional projects aimed at enhancing partner experiences and driving business growth.</li>
</ul>
<h3>What We’re Looking For</h3>
<ul>
<li>3-5 years of experience in operations, business analysis, or related field</li>
<li>Proven experience supporting commercial contracts and/or legal documentation</li>
<li>Strong analytical skills with the ability to interpret data and make data-driven recommendations.</li>
<li>A proactive attitude towards learning and assimilating company-specific information, processes, and systems.</li>
<li>Excellent communication and interpersonal skills, with a customer-centric approach.</li>
<li>Detail-oriented with exceptional organisational abilities.</li>
<li>Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.</li>
<li>Proficiency in Google Workspace suite for use in daily work and remote collaboration.</li>
<li>Experience using and maintaining records in business system tools like CRMs and Help Desk Support and data and analytics tools</li>
</ul>
<h3>Nice to Have</h3>
<ul>
<li>Project management certifications or experience</li>
<li>Process Documentation: Experience creating and maintaining SOPs and process flows for compliance and audit readiness.</li>
<li>Experience supporting people and culture initiative.&nbsp;</li>
</ul>
<h2>Benefits and Compensation&nbsp;</h2>
<ul>
<li>Competitive salaries</li>
<li>Stock options</li>
<li>Health insurance or stipend (depending on location)</li>
<li>Time-off, study leave, and paid parental leave</li>
<li>Flexibility (we are a remote-friendly company + there is the opportunity to work from one of 4 global offices)</li>
<li>Cool swag and company off-sites (recent locations: Kenya &amp; Rwanda)</li>
</ul></body></html>

Job Openings

Senior Engineer, ML/AI

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Enterprise Sale Executive

Operations Manager

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